Why is the clip freezing or buffering?

If you are experiencing a starting and stopping or freezing of the clip, this is normally an issue with internet speed, but we have seen some issues with certain web browsers also.

Before following the below troubleshooting we recommend using the Google Chrome Web browser to view our workouts (as opposed to safari, firefox etc). This is free to install from the internet and may solve the issues you are experiencing. 

Steps to solve clips freezing or buffering:

1. Close down all your previous web browsing sessions (including any old Be Mobile web pages you may have open).
2. Once all webpages are shut down, then re-open (or re-login if needed) the Be Mobile page you want to view. 
3. If this hasn't solved the issue, try lowing the Quality of the video, which can help resolve freezing or excessive loading of videos. To do this, click the 'gear' icon at the bottom right of the video, then click the word 'Quality' to bring up the options and choose a lower number of pixels.
4. Make sure you have a good internet connection (If you have multiple networks, you can choose to connect to the network with the strongest signal).
5. And lastly - as a reminder -  If you are still having issues and haven't tried already then we have seen more success using the Google Chrome web browser (as opposed to safari, firefox, etc). This is free to install from the internet and may solve the issues you are experiencing.